Our Policies
As our Moto says..."Your pets are our family, for a little while anyway..."
WE PROMISE:
- To care for your pets and furry friends as if they were our OWN. (and believe us, our fur-babies are SPOILED!)
- To be dependable, trustworthy, honest and respect your personal property, home and/or ranch at all times.
- To practice safety, security and professionalism and fulfill our commitment of superior pet/house/ranch sitting.
WHAT WE ASK OF OUR CLIENTS.............. AT THE "GET ACQUAINTED" MEETING:
1. Provide all basic pet information (Names, ages, medical history, allergies, vet info., feeding schedule, etc.)
2. Provide all basic house information (Access, alarm system, additional services requested, etc.)
3. Provide emergency information (Your trip itinerary, your contact info., an emergency contact--or assign US as your pet's medical P.O.A. while absent)
4. Provide us with a tested and working KEY to your residence. NOTE: We will accept garage door and gate codes and openers however, in the even of a power failure, a key MUST be in our care at all times. ADDITIONAL NOTE: If an additional trip is necessary to for a key or home access pick-up after our "Get Acquainted" meeting, an additional $25.00 will be charged PRIOR to first visit.
5. Have a 50% down payment (cash or check only) to secure services as per our contract. NOTE: If for any reason your personal check does not clear at any time, an N.S.F. fee of an additonal $40.00 will apply and all payments due now or thereafter must be strictly in CASH.
AFTER OUR PET/HOUSE/RANCH SIT VISIT:
1. Please contact us immediately upon your safe return so that we will not worry about your pets and home safety.
2. Contact us within 48 hours of your last visit from Pup 'n Pony Luv so that we may safely return your key and obtain the final 50% of your payment, as per your contract.
3. Remember to let us know how we did....Please take a moment to visit our website (http://www.PupnPonyLuv.com), sign our Guestbook and Review us at: www.local.yahoo.com www.insiderpages.com or www.kudzu.com For Quick & Easy Reviews, click the Merchant Circle box below and "Review MY Business"
4. Remember to REFER A FRIEND! If a friend or family member uses our services and mentions Your Name, you will receive a discount Gift Certificate off your next Pup 'n' Pony Luv Pet Sitting service....
